Mystery Shopping Program (MSP) | TechSci Research

Mystery Shopping Program (MSP) is a tool used to measure the quality of service, or compliance with regulation, or to gather specific information about products and services. The services related to MSP are usually being deployed by third-party market research companies, watchdog organizations, or sometimes it is done internally by companies themselves. The mystery consumer's specific identity and purpose are generally not known by the establishment being evaluated.

Mostly Mystery Shopping Program is considered by the corporates to evaluate sales and customer service teams. This type of audit is helpful in identifying the areas of improvement both for quality of deliverable and its delivery channel.

TechSci Research deals with more than 11 industries and is capable of conducting audits efficiently with the help of pool of trained manpower and extending the services to all kinds of Sales & Marketing Audits and Training Initiatives for our clients. We have pre-designed matrices, solutions and training programs to address every domain in all the industries.