E-commerce needs the best software there is in the market to facilitate all the sophisticated services needed to navigate through every E-commerce process. As a sales order processing software Orderwave is worth it when it comes to the best and reliable order Management Features and customer service features needed for your business. Order Management Features is a CRM solution that is created with advanced order management functionality and Customer Service Features is an interface, particularly designed for top-notch customer service representatives in E-Commerce. At Intelligent Computer Concepts, Torrance CA, our experts have more details for you.

Order Management Features

These features are an ecosystem for every E-Commerce Operation transacted around the world.  Functioning as the engine for multichannel selling and fulfillment, Orderwave as a  sales order processing software offers retailers in each growth stage a highly advanced order management system features required to be greatly efficient and successful.

The feature aggregates data from each point of entry and is programmed to automatically handle a variety of processes depending on the rules of the particular business. The Order Management Features are a one-in-all system that takes in and processes all the following:

• Shopping Cart
• MOTO
• Payment Processing
• Marketplace
• Carrier Integration
• Shopping Cart
• Inventory Synchronization
• Fulfillment
• Shipping
• Automated Customer Communication

Besides, it also offers unlimited integrations with multiple systems to workflow visibility operating with consistency and accuracy to order management fulfillment

The system works on daily tasks with custom and automated to-do-alerts as well as keeping the history of all activities on the system.

Benefits To Customers: The system is a prerequisite to the success of your business and utmost satisfaction of the customers. It enables Orderwave  to ensure seamless payment processing which brings fulfillment, accuracy, and efficiency.

Customer Service Features

The role that a good customer experience plays in business is very essential to the prosperity of the business , its sustainability and customer satisfaction. As Orderwave developed an interface that is particularly designed for a better and advanced customer service representatives.

The basic function of the features are but not limited to the following:

Call Tracking & Reporting: Communicating with customers takes the form of a unique and unified interface. Through this customer service Feature, you can track customer history anytime if need be, using the Orderwave’s unified communication application. In addition, it provides speedy resolutions to issues that have to do with threaded email correspondence.

Custom Call-Scripts:  The custom script feature entails a powerful customer service interface that Orderwave has designed for the inbound and outbound call center as well as support activities.

Noting on Orders: The system is able to note down every incoming order.

Built-In For easy chat and Quicker Service: A quick means to inter-chat or have a quick question with another Orderwave user,  fulfillment providers and key decision-makers about an order.

Orderwave’s Interactive Voice Response (IVR) system: With it, customers can call, interact with their accounts to cancel orders, take orders, check on order status, cancel and enroll in continuity—all via an intuitive, automated phone system.

The benefits these multiple communication tools provide to your customers.

• Customers get  an automated Customer Service 24/7
• Agents get intelligent Call Routing according to Skill Level
• Affordable mode of expanding Call Capacity
• Toll-free (800) Number Integration
• Outbound Calls that are automated

Welcome to Orderwave for the premium Order Management Features & Customer Service Features that your E-commerce can’t go far.  Intelligent Computer Concepts is located at 2816 Columbia Street, Torrance CA, 90503