Successful organizations can be seen in all shapes & sizes. One thing that plays a crucial role in the success of every business is great communication; both internally & externally.

With this arises the need for having an efficient telephone system. But where exactly you should start when it comes to looking for a telephone system that helps you achieve this?

The NEC UNIVERGE SV9100 or NEC SV9100 is now being used by an increasing number of organizations locally. Here are the benefits that NEC SV9100 brings in for your business: 

Flexibility 

In today’s time, a phone system needs to be a lot more than just being a handset on your desk. Since you have employees who are moving around for work, or working from home, or perhaps your sales team spends most of their time on the road, a normal phone won’t be able to solve the purpose. Thus, it is important for a phone system to be flexible, and the SV9100 system gives you this in spades.

Hot Desks and Call Recording

If you are regularly going out for meetings, or moving around the office or in other departments, using NEC SV9100 will not only allow you to take your number to a hot desk but also you will always be in touch with NEC’s mobile extensions. This implies that your desk telephone can be paired with your mobile phones for the ultimate flexibility.

Moreover, if there is a need to record calls for any purpose whether it is for resolving disputes or to meet regulatory requirements, this won’t be a problem with SV9100; even PCI compliance will also be covered for processing credit & debit card payments.

Makes Meetings Easier and Lower in Cost

Sometimes, getting everyone in the same room at the same time can be a major task; thus, using NEC SV9100 will make audio & video conferencing a much easier task. It reduces travel costs and makes it quick & convenient to arrange & attend meetings.

Enables you to See your Performance in Real-Time

With NEC SV9100, your customer service will be at the heart of everything you do. Your customers will have an idea about how good you are at taking calls, how long they have to wait before speaking to your support staff, etc.

Providing such information to your customers can be incredibly effective in improving your relationship and communication with people connected to trying to connect with your organization. This will also allow you to lower your costs by understanding your performance better.

Having a Reception 

There is an old saying that you only get one chance to make the first impression.

For those calling at your organization, this starts with your reception, and NEC SV9100 system ensures that they can have a great experience. It allows other team members to cover for a reception during the quieter periods easily, and quickly transfer the calls. In fact, with different modes & flexibility offered by NEC SV9100 digital telephone system, your staff will be able to cover the reception role from their own desk.

Greet Callers by Name

When your mobile rings you already know who is calling you, so imagine how great it would be if this feature gets extended to your organization’s telephone system?

An NEC SV9100 phone system does this for you. Also, the caller ID on the SV9100 system will allow you to greet your callers by their name rather than answering them as a stranger.