The global public cloud business process services market is predicted to gain impulse with the fast growing cloud business process administration (BPM) industry. Organizations working in the market could hope to make the most on higher demands for all business forms. The market could pick up a focused edge in the coming years, along with the assistance of platforms of multi-process connected ... Read more
According to a Walker study, customer experience will overtake product and price as the main brand differentiator by 2020. And the best way to go about providing a holistic customer experience is to pay attention to the overall customer journey. Maintaining consistency throughout their interaction with you and your different departments is paramount.
Sounds easy, right?
But, in practice, it can be one of the most overwhelming tasks you’ll
