A fresh report has been added to the wide database of Market Research Hub (MRH) titled “Global Contact Center Software Market Research Report (2018-2025)” which provides an outlook of current market value as well as the expected forecast of Rate on Investment (ROI) with growing CAGR of XX% by the end of 2022. The report also studies the ... Read more

According to research performed by Cornell University, it was discovered that call center absenteeism on a typical day averages 6%, with the highest rates being in outsourced call centers and retail (10% and 9.3% respectively).

In 1974, Psychologist Herbert Freudenberger coined the term “occupational burnout” in a medical journal. Burnout is defined as physical, emotional or mental exhaustion, combined with feelings of ... Read more