Give a better experience to your hotel guests with IVR

One of the top concerns of travelers is feeling confident their trip will go well. However, your customer service team probably won’t have time to answer every question from every client. A professional grade IVR system will take care of that for you and more. You can give your clients a better experience and save money at the same time. 

What is an IVR system?
Interactive Voice Response systems have been around since 1980, you’re probably familiar with them. It allows callers to navigate through your services using voice recordings, voice recognition, and dial tone inputs. This can save a ton of budget on receptionists. Also, it could give your guest peace of mind. According to Parature, 81% of customers prefer using the phone anyway. 

The most common uses for IVR on Hotels are making reservations, informing about special offers, submitting complaints, and finding information about products or services.

How will IVR improve hotel guest experience?
A good IVR system will go a long way to improve your consumer experience. It’s an excellent resource for both your consumers and your executives. Let’s take a look at the specifics.

Read more at https://studio52.tv/give-a-better-experience-to-your-hotel-guests-with-ivr/

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