Online Help Desk Management System
Online Help Desk Management System is an effective and efficient customizable framework that helps in building a web-based ticketing system, which focuses on managing support and service tickets of organization’s products, services, internal maintenance issues and effective monitoring of Service Level Agreements (SLA) in a very crisp manner.
This easy-to-use, multi-user Requirement and Error Documenting tool, automates the complete support lifecycle of the ticket with functionalities like creating tickets online, attachments, description of work/problem/service, setting priority, tracking SLAs, communications; manage documents related to the ticket, Analysis, and Approvals. Its visually appealing and intuitive UI / UX and MIS reporting/dashboards allow for an in-depth issue analysis and SLA compliance tracking. The system has email integration feature and one can generate ticket by sending email to a pre-defined ID, along with sending out an email notification to all concerned.
