This week the Queue-it team is joining major retailers from across the UK, Europe, and the globe at eTail Europe in London. Keynote sessions and key topics of conversation we are expecting to hear more about at the show include the developments in omnichannel, digital transformation, online experience, and customer journey.

At Queue-it, we are working daily with retailers on addressing and improving in these focus areas, and in prep for the conference, we’ve noted the top four sessions that caught our attention as must-attend sessions:

1. OMNICHANNEL & ONLINE GROWTH: Where is eTail Heading vs Traditional Commerce?

Peter Williams, Chairman at Boohoo

A discussion on what the balance between physical and online represents for future opportunities, and what determines where should the highest amount of effort be focused.

2. DIGITAL TRANSFORMATION: Digital Transformation Through A Cloud-Based Approach

John Cowper, Head of Architecture at Wickes

Catch this session if you are planning to leverage the cloud for extending your digital capabilities, and hear how the team at Wickes are already doing it.

3. OMNICHANNEL: The Roadmap to Omni: Putting Together A Targeted, Customer-Focused Approach.

Sean O’Neill, Director, Online Product Developtment at Tesco

Learn how a top UK retailer is prioritizing a smooth customer journey by working to understand the customer’s goals, anticipate their needs, and deliver a seamless shopping experience.

4. ONLINE DATA: Build Your Data Infrastructure to Tailor Your eCommerce Business

Luca Marini, COO and Founder at Finery London

Hear from this startup founder how leveraging data obtained from inventory management, supply chain and analytics has put his business on the fast track and can also serve as a means for expanding and unifying decision-making within an organization.

Along with the learnings from these sessions, we are looking forward to connecting with the retail community at eTail Europe to discuss the latest trends, best practices, and approaches to handling online customers during the upcoming holiday season. See you at the show! #eTailEurope