Services
Support :
-Dependable Service, All Day, Every Day! --When your equipment isn’t running, you aren’t getting your work done. That’s the reason Otrac provides resources to help you keep your machine in top operating condition. Most importantly, you’re backed by more than 200 Otrac dealerships with the most experienced service technicians in the industry. They’re ready when you need it most. Technical Service Support
-Our team of technicians, who have all come from the field, understand how important is to get your machines running optimally. Whether it is, our technicians are here to answer any question that you have and provide the technical documentation you need. As our commitment to being the leader in technical service support we provide 24 hour service 7 days a week. Our expedient time to resolution highlights our technical capability and ability to really listen and partner with our customers to find the most effective solutions. Aftermarket
--Otrac Aftermarket is with you every step of the way once you have purchased your Products. We strives to ensure for its customers the best and most trustworthy product support and technical services possible. Through Parts, Technical Services and Warranty wherever and whenever, our customers can receive any necessary assistance through our worldwide dealer network.
Maintenance :
-You don’t have time for downtime. That’s why Bobcat dealers offer preventative maintenance solutions that help you keep your machine up and running. And if your machine does need unexpected maintenance, more than 200 Bobcat dealerships are ready to get you up and running again. Planned Maintenance
-A long-running machine starts with proper planned maintenance. And it helps protect against repair costs and unplanned failures when you count on your machine to work. It’s available for all machines, including loaders, excavators and telehandlers. Relying on trained service technicians and genuine parts, OtracCARE planned maintenance allows you to schedule maintenance when your machine isn’t being used – not when it needs quick maintenance in the middle of your busy season. Planned Maintenance Helps You: -Avoid risk by preventing major repairs and complete failures. -Accomplish more by reducing downtime and increasing your productivity and profitability. -Save money by catching problems before they become costly in both time and money.
-Get the Best with Genuine Parts By choosing genuine parts, accessories and programmes, you’ll minimize downtime and maintain the performance, comfort and convenience that are built into your machine.
Training :
-Our training programs are noted by most who attend to be some of the best in the industry. We provide training for the beginner to the expert field technician. Our hands-on portions are where so much of the classroom teaching comes together. Troubleshooting problems are discussed and then demonstrated with the equipment, providing the most effective learning environment. Otrac Heavy Equipment training programs equip field technicians with confidence as they apply what they have learned on Otrac equipment in the field. -Otrac Heavy Equipment takes it upon itself to ensure that both its current and new employees are sufficiently equipped with the required skills, qualifications, and knowledge and to provide the necessary training that guarantees applying them in accordance with safety standards. The training involves appropriate use of our products and any of their attachments supplied.
-Additionally, we introduce special tailored training programs especially for our customers as this will help them to better deal with the products and maintain their conditions for longer life.
Warranty :
-Otrac provides one of the most comprehensive warranty packages in the industry. It is our goal to offer quality products that give you the power and performance you need. The failure must occur within Otrac’s specified warranty period for a particular machine. Applicable policies are determined by the unit model and serial code. See product warranty brochure for details, including extended warranty policies and how to meet the requirements.
-Otrac Company develops every machine to the highest standards of quality and durability.
