Once limited only to a few large companies with vast internal telecom networks and a huge fleet of mobile devices, telecom expense management (TEM) has presently become a necessary practice for enterprises of all sizes, operating across any industry/business domain. Driving the need for effective telecom expense management practices are some revolutionizing trends and the sheer development observed in corporate telecom infrastructures in the past few years.

The trend of allowing integration of personal mobile devices such as smartphones, laptops, and tablets under mobility policies such as bring-your-own-devices and choose-your-own-device (CYOD), for one, has revolutionized the global TEM market in the past few years.

The increased integration of mobile devices in internal telecom networks has highlighting the need for presence of a holistic system for monitoring and managing usage and costs of telecom resources being exhausted. Speaking of developments, corporate telecom infrastructures now boast a vast number of communication channels connecting companies to their clients, customers, and employees. The volume of information being exchanged across these channels has also exponentially increased over the years.

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TMR findings suggest that these factors will enable the global TEM market expand at a 13.5% CAGR from 2016 to 2024, allowing the market to rise to a valuation of US$4.92 bn by 2024.