The analyst of this report on the interactive kiosk market has detected that Diebold Inc. provides connected commerce services, software, and technology in North America, Asia Pacific, Europe, Middle East & Africa, and Latin America. It offers financial self-services, retail solutions, and security systems. Business expansion by acquisition is the key strategy adopted by Diebold, Inc. The company’s another major strategy is to achieve non-organic growth. It was clearly visible when Diebold, Inc. acquired Cryptera, one of the leading R&D companies in secure payment technologies.

On the other hand, Fujitsu Ltd. is an information & communication technology-based (ICT-based) company. It operates through three segments: ubiquitous solutions, technology solutions, and device solutions. It serves industries such as automotive, retail, financial, telecommunications, Radio-frequency identification (RFID), and sensors. Under the retail segment, the company offers kiosk solutions, self-service solutions, self-checkout, self-payment solutions, mobile devices, and POS systems.

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The growing preference of customers in self-service and consequently, the great benefit of increased user engagement and overcoming the need for a human resource for the organizations is the prominent driver of the interactive kiosk market. Over a longer run, kiosks systems are cost effective and an efficient medium for streamlining monotonous business processes and hence, the adoption is increasing. On the other hand, substantial initial cost, rising incidences of cybercrime, growing usage of smartphone applications by the users, and the need for technological environment at the location of application are a few challenges curtailing the progress of the interactive kiosks market.