Telephony refers to the transmission of voice, fax and other information by using electronic means. Telephony equipment includes landline telephones, fax machines, computers, handheld devices such as mobile phones, laptops, tablets and others. In enterprise telephony, communication is accomplished over the intercom systems, internet protocol (IP) and others. Currently, with increasing sizes and areas of businesses across the world, communication amongst the colleagues becomes a crucial issue for the organizations. Enterprise telephony communication is used to provide a smooth flow of communication and a socialized environment among the colleagues in an organization. Telephony is used by various enterprises such as banks, financial institutions, manufacturing sector, education organizations and others to enhance the communication among the people for smooth workflow. Enterprise telephony facilitates real-time communication which enables the employees to make quick decisions.

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Government and healthcare sectors are the major consumers of the enterprise telephony solutions. In government sector, enterprise telephony is used to provide a common platform for communication between various departments in the government offices. In healthcare sector, efficient enterprise telephony plays an important role as it helps to make quick decisions. Furthermore, enterprise telephony is also used in educational institutes, transportation, banks, and other organizations as it helps to reduce costs of communication within the organization. Banks and financial institutions implement enterprise telephony to facilitate communication of their employees among various departments and branch offices. In education sector, enterprise telephony is used to establish communication in the organizations such as colleges, universities and other institutions. Moreover, it enhances the productivity of the organization due to reduced efforts for communication.

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