Dynamic or Advanced Case Management (DCM) can be defined as the process of capturing and processing unstructured data with the use of various technologies. The collective information about a particular instance, such as a problem, incident or a company is called a case. Traditional workflows which are operational across legacy systems are not capable of handling the slightest of change in the processes.  Although, automation and optimization of critical business processes can be achieved by Business Process Management (BPM), it falls short in handling dynamic processes where high degree of human intervention is required for better quality outcomes. BPM solutions may not have the capabilities to access information or the architectural suppleness to tackle the problem at critical junctures. Here, the Dynamic Case Management (DCM) comes into picture, with the added features of flexibility and personalization across key segments. DCM is also popularly used to improve collaboration and improve compliance processes. DCM manages dynamic, unstructured processes and can be especially effective while handling business processes that lack structure or no added value.

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Some of the factors supporting to the growth of DCM market over the regions are the increasing requirement of the solution among the organization to manage the exponentially growing data, to improve their operational deeds by allowing optimal resource usage and to manage the business processes .However, existence of functional content data silos and difficulties in handling of data acts as major restraining factors for the growth of the Dynamic Case Management (DCM) market. For Dynamic case management vendors are upgrading the solutions as per the requirement for different industry vertical so they can improve their operation efficiency and management process of the data  The dynamic case management allows the organization to run multiple procedures against given case, has a ability to associate with different types of objects available in the given case, to handle the all variations of mechanism  and many more process that are required during managing the database or the going cases in the organizations

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