When customers line up for placing their orders at a restaurant, they do so for two reasons. Not only do they expect to get themselves a yummy treat, but they also expect restaurant staff-members to deliver it to them in a timely manner. When anyone out of the two attributes goes missing, it can disappoint a customer on any given day.

Nothing turns down the mood of a customer more than getting a delayed delivery of their ordered food. When they order a food item, they are super excited at that time. They expect the restaurant to reciprocate it. The failure to do so creates a negative impression on the mind of a client regarding a restaurant A majority of restaurant owners know this fact.

In the competitive world of restaurant business these days, wherein the failure of one is the opportunity for the other, a restaurant owner can barely afford to miss out on winning the trust and confidence of their customers. So, more and more restaurants are turning to the online ordering system to serve the needs of foodies who like to enjoy food from the convenience of their homes.

It creates a win-win situation on the part of a restaurant as well as its clients. Here are the advantages of the system.

• Enables restaurant-staff to know preferred food-items of a client

Just one click and send your order across to a restaurant instead of visiting there in person. This is the modern way of ordering food. It is quick as well as painless. Therefore, a majority of food lovers are turning to this form of ordering their food.

This way, one does not have to deal with the ordeal of returning home and then placing the order on a phone call. Especially on a busy day, this can be next to impossible. Customers are turning to ways that are more user-friendly. This is one of the reasons why the trend of allowing people to place their food order is gaining ground among restaurants in India.

• Helps restaurant-owners to capture potential customers with ease

The growing craze for laptops, computers, and smartphones among youngsters is an open secret. They spend more time with these devices in conjunction with the internet these days than in the past. Those who are into restaurant business are well aware of this fact.

Because millennials constitute the primary target audience of most restaurant business owners, they put their best foot forward without taking a backseat to ensure that they are able to capture as many clients as they can. This adds to the existing customer base of restaurants and that in-turn translates into better business outcomes.

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• Enables both staff-members and customers to avoid the mishap

With phone calls, there is always the possibility of a misunderstanding due to overhearing things. Background noise and other factors also play a role in it. All it takes is one petty food blunder to spoil the impression of a customer and drive them super crazy. All restaurants wish to avoid this at any cost.

With online orders, a restaurant gets the information of the order from a customer in detail.  This considerably minimizes the chances of frustration due to misunderstanding and leads to better customer ratings for a restaurant.

• Online food ordering is available 24x7

Although this feature may vary among providers, a majority of food providers allow customers to place their orders 24x7 and also ask them to mention their preferred timing.

What it means is that one can place one’s order during one’s free time and get it delivered on the next day at a time of their choice. When it comes to ordering food from a restaurant, it doesn’t get better than this. As a spin-off, staff members of a restaurant also stay abreast with the food-stuff they need to deliver.

With more time in hand, people are able to look out for discounted deals and cashback offers on their preferred orders of food items. If one wants to apply the promo code of latest Foodpanda offers or other similar coupons, one can do so with peace of mind from the convenience of one’s home.

• Becomes convenient for both providers and customers

Normally, in the past, the traditional method of ordering food over the phone was painful both for a customer and hotel staff member. For updates, it necessitated one to keep making calls from time to time until the food order was delivered. However, this has changed with the emergence of the system by virtue of which one can order one’s food online.

With the expected timing of delivery, tracking system via maps, and the number of the concerned delivery person at the fingertips of a customer, food delivery works like a breeze. None of the parties needs to exercise their brains regarding the delivery of an order.

Due to these benefits, there is a rise these days in the number of restaurants that offer the option of ordering food online than ever.