Short-listing and selecting an ERP systems integrator can be a long, arduous process, and oftentimes the client keeps their fingers crossed that they've made the perfect choice. The goal, of course, is to identify the find out here best integrator for the project.

In conclusion, customers want an ERP systems integrator to perform well so their business can satisfy their business objectives, and the systems integrators want their customers to be satisfied to drive more business later on. This research reveals that there is a strong relationship between how a systems integrator performs and client loyalty.

Due to the size and complexity of ERP systems integration projects, the motives for retaining a systems integrator for future jobs (or not) can extend beyond successful shipping. Therefore, this research comprises two distinct steps of customer loyalty - one at the company level and another at the individual level.

It is more challenging to acquire the individual recommendation of a key stakeholder than it is to gain repeat systems integration enterprise. As stated earlier, there are numerous reasons why a company would re-engage their systems integrator which aren't performance related (more information to follow). Having an individual place their personal reputation on the line with a fellow colleague takes a higher degree of performance.

Among the major steps of a systems integrator's functionality is that the Total Performance score - a metric that's used to refer to the systems integrator's performance throughout the shipping lifecycle.

Looking at the 3 classifications of an individual's loyalty by people who have low and high Overall Performance Scores shows that functionality is a powerful driver of person loyalty.

Three-quarters of customers that find out here give a minimal performance score because of their ERP systems integrator are considered Detractors - meaning that they will not advocate their integrator and may actually bad mouth them when asked.