Bring top-performing brokers to training
Invite your best brokers to provide practical tips on how to Be a leading performer. This may set the bar high for new hires and also boost their insight in to how to efficiently perform their job.
Describe their role in developing client relationships
A Fantastic Way to enhance broker motivation to supply Excellent service is to help them understand the role they play in developing client relationships. Teach them on customer lifetime value in addition to the price of a poor interaction. Let them understand how the quality of the service that they supply affects customer conversion, loyalty and retention. As soon as they have this knowledge, they'll be motivated to supply top-notch support.